Terms of Service

1. Introduction

Welcome to Dushistaya-Rybka. These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree to all the terms and conditions of this agreement, you may not access or use our services.

2. Definitions

Throughout these Terms, we use certain terms with specific meanings:

• "Services" refers to the services provided by Dushistaya-Rybka, including guided tours, museum visits, and heritage experiences.
• "Website" refers to the website operated by Dushistaya-Rybka at dushistaya-rybka.com.
• "User," "You," and "Your" refer to the individual or entity accessing or using our Services.
• "We," "Us," and "Our" refer to Dushistaya-Rybka.
• "Content" refers to text, images, photos, audio, video, and all other forms of information or data.

3. Use of Our Services

3.1 Eligibility

You must be at least 18 years old to use our Services or have the permission and supervision of a parent or guardian. By using our Services, you represent and warrant that you meet these requirements.

3.2 Account Registration

Some aspects of our Services may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.3 Account Security

You are responsible for safeguarding your account password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Booking and Payment

4.1 Booking Process

When booking our Services, you agree to provide all requested information and to follow our booking procedures. A booking is only confirmed after we have received full payment and sent you a confirmation email.

4.2 Prices and Payment

All prices are quoted in British Pounds (GBP) and include applicable taxes unless otherwise stated. Payment must be made through our approved payment methods. We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed.

4.3 Cancellations and Refunds

Our cancellation and refund policy is as follows:

• Cancellations made 30 days or more before the scheduled service: Full refund minus a 10% administrative fee.
• Cancellations made 15-29 days before the scheduled service: 50% refund.
• Cancellations made 14 days or less before the scheduled service: No refund.

We reserve the right to cancel or reschedule services due to unforeseen circumstances, extreme weather conditions, or insufficient participants. In such cases, customers will be offered an alternative date or a full refund.

5. Conduct and Restrictions

5.1 Prohibited Conduct

You agree not to engage in any of the following activities:

• Violating any applicable laws or regulations.
• Infringing on the intellectual property rights of others.
• Submitting false or misleading information.
• Interfering with or disrupting our Services or servers.
• Attempting to gain unauthorized access to any part of our Services.
• Harassing, threatening, or intimidating any person or entity.
• Using our Services for any illegal or unauthorized purpose.

5.2 During Tours and Experiences

During our tours and experiences, you agree to:

• Follow all instructions provided by our guides and staff.
• Respect cultural sites, artifacts, and properties visited.
• Not disturb other visitors or participants.
• Adhere to all rules and regulations of visited sites and venues.
• Not be under the influence of alcohol or drugs to a degree that impairs your ability to safely participate.

6. Intellectual Property

6.1 Our Intellectual Property

The content, features, and functionality of our Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are owned by Dushistaya-Rybka and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license does not include:

• Modifying or copying our materials.
• Using the materials for any commercial purpose.
• Attempting to decompile or reverse engineer any software contained on our Website.
• Removing any copyright or other proprietary notations from the materials.
• Transferring the materials to another person or "mirroring" the materials on any other server.

7. Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. Dushistaya-Rybka makes no representations or warranties of any kind, express or implied, regarding the use or the results of our Services in terms of correctness, accuracy, reliability, or otherwise.

We do not guarantee that:

• The Services will meet your specific requirements.
• The Services will be uninterrupted, timely, secure, or error-free.
• The results obtained from using the Services will be accurate or reliable.
• The quality of any products, services, information, or other material purchased or obtained through our Services will meet your expectations.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Dushistaya-Rybka shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our Services.
• Any conduct or content of any third party on our Services.
• Any content obtained from our Services.
• Unauthorized access, use, or alteration of your transmissions or content.

Our total liability to you for any claims arising under these Terms shall not exceed the amount paid by you, if any, for accessing or using our Services during the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Dushistaya-Rybka and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.

10. Modifications to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on our Website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom for the resolution of any disputes.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and Dushistaya-Rybka regarding our Services and supersede any prior agreements we might have had between us regarding the Services.

14. Contact Information

If you have any questions about these Terms, please contact us:

• By email: [email protected]
• By phone: +44 20 7128 9503
• By mail: 123 Heritage Row, Kensington, London, SW7 5HD, United Kingdom